Database Implementation

We are continually seeking Permanent and Contractor candidates to fill a variety of positions with a broad range of companies involved in delivering Facilities Management services throughout the UK.

For specific, current vacancies, please contact a member of our team.

Enclosed is a basic summary of the core skills we seek in Helpdesk Operative candidates

Key Role:

To ensure customer satisfaction at all times
To ensure that all telephone calls are dealt with in a professional, prompt and courteous manner.
To ensure emails and faxes are handled correctly and promptly.
To maintain a high level of customer service while dealing with all helpdesk calls for all clients using the helpdesk systems provided.
Timely and accurate call logging and follow up.
Chasing up outstanding events.
Positively contribute towards team achievement of established performance targets.
Adhere to company policy and procedure at all times.
Effective handover of information and responsibilities at the end of any shift.
To maintain and deliver appropriate quality standards and processes at all times.
Maintain accurate records for all helpdesk calls.
To respond to all client emails efficiently and in an articulate manner.
Print reports from the helpdesk systems to ensure all outstanding requests are complete and cleared from the system.
To assist with general team administration and to ensure that all documentation is kept up to date.
Assist with client reports when required.
Report system faults.
Respond to all client requests and to escalate complaints.
Ensure that all clients are kept updated with the progress of their request.
Be proactive in seeking client information.
Ensure appropriate use of language and terminology at all times, particularly around the operational desk.

Key Skills:

Polite and professional telephone manner.
Punctuality.
Ability to remain calm while working under pressure.
Ability to take on board instructions and retain information.
Demonstrable coordination and organisational skills.
Logical thinking.
Articulate whilst communicating.
Problem solving ability.
Continued awareness of customer service requirements.
Team player.
Ability to work on own initiative.
Willingness to contribute in team discussions.
Sensitivity whilst dealing with commercial information